Frequently Asked Questions

Where do I log in?

Go to

I forgot my password what do I do?

On the login screen, there is a Reset Password button. It will prompt you to enter your email address and a reset link will be sent to your email address. Click the link in the email and you will be taken to ClearScribe to reset your password.

Why can’t I use my domain log in, instead of a separate username and password

We plan on implementing Single Sign On as an option in the future, but for now you have to maintain a separate password tied to your email and IMC number.

What if a drug is missing from the search list?

Send an email to your pharmacy department to have the drug added.

I’d like a new feature added to ClearScribe, do you take suggestions

Absolutely, email us at we will take your feedback and see if we can integrate it into our roadmap

How often do you release features?

We don’t wait for certain times of the year, as soon as we have a new feature that we feel is ready, we release it in a controlled process. As ClearScribe is software running in the cloud, we can update it without outages to your services and no involvement from your IT department is needed.

The label isn’t printing correctly

There can be several causes of this such as low ink in the label printer or misaligned printer paper. You need a member of your IT department to assist with this issue.